Refund and Returns Policy – 4sisitersbd.com
At 4sisitersbd.com, we always strive to deliver high-quality products and a smooth shopping experience. If, for any reason, you are not satisfied with your purchase, please read our Refund and Returns Policy below.
1. Return Eligibility
You may request a return if:
- You received a damaged, defective, or wrong product.
- The product is unused, unopened, and in original packaging.
- Your return request must be made within 3 days of receiving the product.
Note: Personal care, beauty, hygiene products, or opened/used items are not eligible for return.
2. Non-Returnable Items
We cannot accept returns for:
- Used or opened products
- Discounted or sale items
- Products without original packaging
- Items purchased more than 3 days ago
3. Refund Process
If your return request is approved:
- We will inspect the returned item.
- After inspection, your refund will be processed within 3–7 working days.
- Refund will be issued via Bkash/Nagad/bank transfer or original payment method.
Delivery charges are non-refundable.
4. Exchange Policy
If you received the wrong or defective item, we will send a replacement product at no extra cost (depending on availability).
5. Order Cancellation
- Orders can be cancelled before shipping.
- Once shipped, cancellation will not be accepted.
6. Delivery Issues
If a product is lost during delivery or never arrives, please contact our support team. We will investigate and provide a solution as quickly as possible.
7. How to Request a Return
To submit a return or refund request, please contact us with:
- Order ID
- Product photos (damaged/incorrect)
- Your name & phone number
📩 Email: home@4sisitersbd.com
📞 Phone: +880 1400 506 082
🌐 Website: www.4sisitersbd.com